Since the majority of service employees aren’t on salary, how can you incentivize them to be more productive when their pay depends on the amount of hours worked?
First and foremost, it’s important that you take a different approach when motivating salaried vs. hourly employees. While employees on salary can more easily be motivated to be more productive in order to reduce the time spent at work, hourly team members respond best to completely different factors, because of the nature of the pay structure.