Does Your Vendor's Culture Matter?

Posted by Mark Yohannan on Oct 1, 2015 9:00:00 AM
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Culture can be a difficult thing to put your finger on. In most circumstances, it’s more sensed than anything else. Despite its lack of tangibility, company culture is important, especially when working with outsourced vendors.

Why Should You Care about Your Vendor’s Culture? 

Let’s say you have two options when it comes to hiring a vendor:

  1. The first is an organization with dedicated, engaged employees willing to do what it takes to get the job done.
  2. The second has unsatisfied workers who aren’t invested in the company or the task at hand, meaning more time spent on menial tasks and more money out of your pocket.

Which one would you choose?

I’m assuming most (if not all) would go with option one!

Here are four benefits of working with a vendor that has a great company culture.

The Benefits

1. Motivated Workers

If your vendor’s employees are happy working for the vendor’s organization, they’ll want to do their very best when on the job for you. After all, they’re representatives of your vendor’s company, and want to make sure they give their employer a good name.

2. Quality Service 

Your vendor’s company culture has a big impact on employee focus and effectiveness. The better the culture, the more the employees will be able to rely on honest conversations, conflict resolution, and creative thinking to contribute their very best, meaning top quality service on your project. 

3. Low Turnover Rate 

It takes time to get outsourced workers up to speed on how your organization likes things done and how to properly do them. Therefore, the last thing you want is to keep having to onboard new outsourced employees. If your vendor’s company culture is a great one, you’ll most likely be working with the same staff on the next project or engagement. High staff retention means continuity and long-term support for you. 

4. True Partnership

If a vendor can build strong working relationships within their own organization, they’ll be better equipped to create and foster one with you. When a vendor’s team has a proactive work ethic, cohesion, authenticity and great communication skills, they’ll be capable of offering those same great qualities to you and your organization. 


By inquiring about and getting to know your vendor’s company culture, you’ll find out if it’s a good fit for your own.

Be sure of the quality of your vendor’s culture before bringing them onboard. After all, cultural compatibility is a key driver of collaborative success between both the vendor’s organization and your own. 

What other benefits have you experienced while working with a vendor that has a great company culture?

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Topics: Company Culture

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